“Outstanding experience from start to finish to follow-up! After shopping around at various brands and models, we ended up at Hot Spring Spas of Music City in Murfreesboro. The quality of the build, the thorough foam insulation distribution, the long history of being in the business, the use of quality materials in both the underpinnings and frame as well as the tub itself, makes it evident that the quality is head and shoulders above the competition.
The feature sets, options and accessories allows you to build the spa of your dreams. We ended up with the 2024 Envoy model with the lift and glide cover system, the Bluetooth sound system, the IQ freshwater Smart Monitoring System and salt-chlorine generation system that allows you to adjust salt production as well as control the pumps, lights, and sound system via the web using the app.
Just as important as the great spa with all its bells and whistles is the support and help of the sales team during the shopping, during the demo, and then during and after the sales. The delivery coordinator, Erica Lane, kept us in the loop on delivery schedule, path-clearing requirements for the actual delivery, and let us know when all of it would happen.
Randall Long, the store manager, was instrumental in ensuring we were kept informed on the technical aspects of the sale, how to get the spa water “started”, and tested the water to make sure I was “on track”. His explanation of chemical interactions, as well as tips on how to use an RV water-softener kit to help with the high level of phosphates in my municipal water. It ends up saving me money on chemicals and time with this simple tip. To be clear, it wasn’t an upsell, it was just a recommendation that I took to heart and bought it from Amazon.
All of this has led to an amazing spa-buying experience from start to finish and I cannot recommend going anywhere else. We’ve been enjoying it every night since it was installed, the monitoring system takes most of the guesswork out of water maintenance which gives us more time to simply enjoy the spa.
Go ahead and shop around, look at the quality UNDERNEATH the tub shell, check the experience level of the manufacturer, check the quality of material used to build the underlying frame, the electrical, the pumps, the control system. Is it OSB plywood? Is the wiring within looming? Is the plumbing routed logically and sturdily? Probably not. Then go pop the cover off a Hot Springs Spa and you’ll see that it is worth the price for the quality.”